Milan, 13 Nov. (LaPresse) – A disruption to Microsoft 365 services, including Outlook, Teams and the Copilot AI assistant, has left users, organisations and businesses around the world without access to email and other platforms. The company, based in Redmond, Washington, reported the first technical issues shortly before 1.00 pm on Thursday (7.00 pm in Italy). Since then, Microsoft engineers have taken over 20 hours to restore services, which gradually returned to normal late on Friday morning Italian time. “We are seeing encouraging progress in the recovery, with improved service availability and email delivery performance across an increasingly large portion of the Microsoft 365 infrastructure affected by the outage,” the company stated, before advising users that they might experience “intermittent access issues or delays in email delivery as operations to resolve the malfunctions continue”. The total number of people affected by the outage is unclear, but the company had announced in January that it had over 450 million paid business subscriptions worldwide. Microsoft said it was “deeply sorry” for the disruption, which, it assured, was not caused by “malicious activity or cyber-attacks”.
Microsoft, service disruptions worldwide: company rules out a cyberattack
Milan, 13 Nov. (LaPresse) – A disruption to Microsoft 365 services, including Outlook, Teams and the Copilot AI assistant, has left users, organisations and businesses around the world without access to email and other platforms. The company, based in Redmond, Washington, reported the first technical issues shortly before 1.00 pm on Thursday (7.00 pm in Italy). Since then, Microsoft engineers have taken over 20 hours to restore services, which gradually returned to normal late on Friday morning Italian time. “We are seeing encouraging progress in the recovery, with improved service availability and email delivery performance across an increasingly large portion of the Microsoft 365 infrastructure affected by the outage,” the company stated, before advising users that they might experience “intermittent access issues or delays in email delivery as operations to resolve the malfunctions continue”. The total number of people affected by the outage is unclear, but the company had announced in January that it had over 450 million paid business subscriptions worldwide. Microsoft said it was “deeply sorry” for the disruption, which, it assured, was not caused by “malicious activity or cyber-attacks”.